Terms & Conditions
Ordering Information:
When placing orders, please include the following information. All orders will be processed upon receipt of a faxed, mailed, or e-mailed hardcopy of the purchase order.
• Model and/or Part Number
•Requested Ship Date
•Description / Voltage
•Purchase Order Number
•Quantity
•Shipping Instructions
•Cancellations must be confirmed in writing
•All credit cards are accepted unless otherwise noted
•All orders with Net 30 billing that pay via credit card will incur a 3% convenience fee applied to the invoice.
• All orders greater than $3000.00 paid via credit card at time of shipment will have 3% convenience fee added.
Returned Goods:
All returns require prior authorization. Returns must be authorized by TPC within 7 days of date received by the customer.
• Contact Customer Service for Return Authorization Number
• Returned products are subject to a 25% restocking charge
• All returned goods must have Return Authorization Number
• All returned goods must be shipped prepaid
• All authorized returns must be received by TPC in original packaging, accessories, documentation and in original condition
for credit considerations
• All outbound repair / warranty freight charges are the responsibly of the customer.
• No returns accepted after 14 days.
Special Orders:
• Special order items and custom made products are not returnable for credit
Minimum Orders:
• Orders less than $50.00 will incur an additional $5.00 handling charge.
• All drop ship orders will incur an additional $5.00 fee.
Terms of Sale:
• Claims: All claims for merchandise received that are not in accordance with the original purchase order must be made within
five (5) working days of the receipt of the merchandise. All merchandise is quality inspected and packaged in perfect condition.
The common carrier assumes full responsibility for the safe delivery of all merchandise after it is removed from the F.O.B.
shipping point. All claims for shortages, loss or damage must be documented and filed promptly with the freight carrier.
Concealed damage must be reported to the freight carrier immediately upon discovery, with a request for inspection.
If a request is made more than 15 days after the receipt of the merchandise, reasonable evidence must be submitted indicating
that damage could not have occurred after delivery.
• All pricing in catalog is subject to change. Verify all pricing prior to placing order.
Warranty Information: All stated warranties are intended for USA market ONLY
All of our products sold are guaranteed to be free from defects in workmanship and materials for one year from date of purchase, unless otherwise stated. TPC will repair or replace any defective part at no charge. TPC will not be responsible for labor charges or shipping charges to / from the TPC facility. This guarantee does not cover normal wear or stains on surface finish. The guarantee does not cover damage resulting from improper installation, misuse or accidents incurred in shipping and handling. All claims against the freight carrier must be initiated at the time the damaged items are received. The claim is the responsibility of the customer. We are improving our products on a continuous basis. We reserve the right to make modifications without the need for prior notification and are not obliged to modify previously manufactured items. Bulbs and batteries are not covered under any type of warranty.
Products: Warranty Period:
Patient Chairs 5 year limited
Delivery Units 5 year limited:
Flex Arm
Rigid Arm
Light Post
Brake assembly
Unit head frame and holder bar
PMU (excluding plastic covers- top, front, sides)
Tri Block
Covered under 2 year warranty:
2015 & 2015.2.0 Cuspidor.
Solenoid Valves & Coil / Control PCB
Covered under 1 year warranty:
Handpiece tubing
Syringe tubing
Hve & Saliva ejector tubing
Internal plumbing (only defects in workmanship)
Plastics (hangers, unit head cover, side box covers, 4 position asst holder, arm caps, j box frame and cover)
Air brake push button valve
Hve & Se valves & 3 way syringe
Block gasket diaphragm
Cuspidor bowl and frame assembly
Telescoping assistants arm
LED Operatory Lights 2 year
Seating 1 year
Curing & Bleaching Systems 1 year
Mobile Cabinets 1 year
Imaging Products 1 year
Air-Driven Handpieces 1 year
Scaling Products 1 year
Amalgamator 1 year
Extended Manufacturer Warranty (selective models):
H6000, H6005, H6025, H7005 Lubrication System 2 year
LED Curing Lights (All Models) 2 year
AdvanceCAM Intraoral Camera System(s) 2 year
Limited Manufacturer Warranty (selective models):
6 month Manufacturer Warranty (selective models) Fiber optic systems, S333, M333, QS222, QM222, ELCA760, ELS736.
Total Satisfaction Policy
If you cancel your purchase for any reason within 7 days from date of receipt, we'll refund your purchase price minus shipping costs and less a 15% re-stocking fee (excluding intraoral products). You are responsible for the cost of shipping the product back to us.